Dear Tribepad Customers,

As part of our ongoing platform maintenance, we’ll be upgrading the Insights UAT instance on the 5th November.

This update enhances performance, stability, and compatibility with future developments. There will be no down time during this upgrade or impact on the live Insights site.

We have carried out significant testing and are ready to push this upgrade out, but with all our previous upgrades of this type we make the changes on UAT first so if there are any...

Just a friendly heads-up that this Friday, October 24th, 2025, we will be hosting a company-wide in-person meeting. Please note that from 12:30pm the service desk will only be available during this time for urgent P1 or P2 issues. For any P3 tickets, rest assured they will be addressed promptly on Monday, October 27th, 2025

Thank you for your understanding and cooperation.

We wanted to let you know that we’re operating with a reduced number of support advisors today. This may lead to longer response times than usual.

We’re still here and doing our best to support everyone as quickly and thoroughly as we can. We truly appreciate your patience and understanding.

Please always have a look in our new Learn site for answers to your questions.

Thank you for bearing with us,
— Chris Bussell
Head of Customer Experience

Hi There!

Just a friendly heads-up that this Thursday, September 25th, 2025, we will be hosting a company-wide in-person meeting. Please note that from 11:30am the service desk will only be available during this time for urgent P1 or P2 issues. For any P3 tickets, rest assured they will be addressed promptly on Friday, September 26th, 2025 Thank you for your understanding and cooperation. If you have any further queries, please fill out the form and send it to our team for assistance.

We wanted to let you know that we are still operating with a reduced number of support advisors today. As a result, response times may continue to be longer than usual.

Our team remains fully committed to supporting you as quickly and thoroughly as possible, and we sincerely appreciate your continued patience and understanding during this time.

Thank you for bearing with us,
Chris Bussell
Head of Customer Experience

We wanted to let you know that we are still operating with a reduced number of support advisors today. This may lead to longer response times than usual.

We’re still here and doing our best to support everyone as quickly and thoroughly as we can. We truly appreciate your patience and understanding.

Thank you for bearing with us,
— Chris Bussell
Head of Customer Experience

We wanted to let you know that we’re operating with a reduced number of support advisors today. This may lead to longer response times than usual.

We’re still here and doing our best to support everyone as quickly and thoroughly as we can. We truly appreciate your patience and understanding.

Thank you for bearing with us,
— Chris Bussell
Head of Customer Experience

We would like to inform you that one of our third-party check providers TrustID, will be undergoing essential maintenance on Saturday, 7th June, starting at 12:00 AM and is expected to be completed by 10:00 AM.
The maintenance will improve their platform’s resilience and scalability, ensuring a better and more reliable service for all users.
During the maintenance on 7th June, the TrustID system will not be accessible to customers or applicants.
Any API calls will result in errors. Anyone...