We're Here to Help — With Slightly Longer Response Times

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Updates

Information

We wanted to let you know that we’re operating with a reduced number of support advisors today. This may lead to longer response times than usual.

We’re still here and doing our best to support everyone as quickly and thoroughly as we can. We truly appreciate your patience and understanding.

Please always have a look in our new Learn site for answers to your questions.

Thank you for bearing with us,
— Chris Bussell
Head of Customer Experience

September 26, 2025 · 10:53 BST

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