Trust ID checks - Maintenance

The Trust ID team have sent an update and confirmation. If teams can please refrain from sending DBS checks from 5pm today - 21st August until 12pm 24th August

When a candidate receives a guest link, they can upload their document for TrustID validation. Once this process is completed, the report is sent to the employer. However, due to the system outage, if the employer attempts to initiate the DBS application at this stage, a callback failure will occur, and the application will not be initiated.
Our DBS provider has advised that they will not be able to identify which applications have failed as a result. We therefore recommend holding off on initiating any DBS applications during this period.

Thank you in advance

This information is for our customers that use Trust ID

We have just been informed that Trust ID are doing some essential maintenance works this weekend.

What does this mean for you?
The system that does DBS checks will be down from 06:00am 22nd Agust until Monday 24th at 12pm

Trust ID have stated that please do not issue any DBS checks until Monday afternoon due to the essential maintenance.
If checks are processed in this time, they may need to be reissued again