Insights Down

Major incident Tribepad Insights (AWS London)
2025-10-22 15:23 BST · 17 hours, 53 minutes

Updates

Resolved

We’re pleased to confirm that the issue affecting the Insights reporting suite has now been fully resolved. Access has been restored, and all reporting functions are operating as expected.

We appreciate your patience and understanding while this was being addressed, and we thank you for bearing with us.

If you experience any further issues, please don’t hesitate to reach out to our support team.

October 23, 2025 · 09:16 BST
Monitoring

We’re continuing to closely monitor the ongoing issues affecting the Insights reporting suite.

The issue lies with one of our suppliers, and while it’s outside of our direct control, we’re actively engaged and tracking progress closely.

We’ll keep you updated as we learn more. Thank you for your continued patience and understanding.

October 22, 2025 · 18:50 BST
Issue

We are currently aware of an issue with Insights and the service being unavailable. The team are looking into this issue. We will share any updates on the progress of this issue.

October 22, 2025 · 15:23 BST

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