2 Factor Authentication emails issue.

Normal service has now been restored. Our third-party email provider has resolved the issue related to the earlier AWS outage, and email delivery has returned to normal.

Two-factor authentication (2FA) emails and other platform emails should now be received as expected.

We’ll continue to monitor performance closely, but no further disruption is anticipated.

Thank you for your patience and understanding while this issue was resolved.

We’re still awaiting a resolution to the ongoing AWS issue, which continues to impact our third-party email provider. Amazon engineers are actively working to mitigate the problem and identify the root cause.

As AWS has confirmed, several of its services are currently experiencing “increased error rates and latencies.” This is affecting our ability to send certain emails from the platform, including two-factor authentication (2FA) codes.

We’re continuing to monitor the situation closely and will share further updates as soon as they’re available. In the meantime, if you have access to 2FA codes via a mobile app, that method remains fully functional.

Thank you for your continued patience and understanding while this is being resolved.

We’ve identified the root cause of the issue with emails not being received from the platform.

The issue is due to an outage with one of our third-party email providers, which handles our email traffic. While this is outside our direct control, it is unfortunately affecting our ability to send emails, including two-factor authentication (2FA) codes.

We’re closely monitoring the situation and will continue to share updates as we learn more. In the meantime, if you have access to 2FA codes via a mobile app, that method is still working as expected.

We really appreciate your patience and understanding.

We’re currently experiencing an issue where users aren’t receiving their two-factor authentication (2FA) codes by email.

Our team is treating this as a top priority and is actively working to fix it as quickly as possible.

If you use a mobile app to get your 2FA codes, that method is still working as expected.

We’re really sorry for the inconvenience. We’ll keep this page updated as we learn more, thank you for your patience.