System slowness

We’re happy to confirm that the issue has now been fully resolved. Everything has remained stable since our last update, and after continued monitoring, we’re confident the problem is behind us.

Thank you again for your patience and understanding while we worked through this, we really appreciate your support.

Thank you for your patience as we worked through the recent issue. We’re pleased to share that everything is now running smoothly so far, even during the usual busy Monday morning period.

Our team will continue to monitor things closely to ensure everything remains stable. At this stage, we’re moving the incident into a “monitoring” phase, meaning no issues are currently detected, but we’re keeping a close watch just to be safe.

We truly appreciate your continued support and understanding.

Our team have investigated the issue and found that the new server was not connecting as expected. At present, all systems are operational. However, our team is continuing to monitor the situation and investigate further to ensure stability.
Thank you for your continued patience and support as we carry out this important work.

Unfortunately, we are seeing some connection errors at this time. Our team is continuing to investigate the issue, we’ll update when we know more
Please rest assured that it remains a top priority. We’re doing everything we can to resolve it as quickly as possible

Server has again been restored and the sites are back working again, our engineers will continue to investigate the failure

Unfortunately the new server has become unresponsive overnight and our engineers are in the process of moving over to the new back up server, we’ll update when we know more

The maintenance works where carried out last night and holding pages where removed just before 8pm, our monitoring and testing of the service has proven positive but we’ll continue to monitor into next week before closing this incident down.

Mondays are historically our busiest days with regards to the platform so that will be the point where we’ll know if it’s been successful

Once again thank you for your continued patience and support throughout this trying period

The new server has now accepted the necessary data and is in the final stages of syncing. With that progressing well, we’re planning to switch over to the new system at 7pm this evening.

We’re allowing a 3-hour window for this step to ensure everything transitions smoothly. During this time, you may notice brief interruptions or reduced performance, but we’ll be monitoring closely throughout.

Thank you for your continued patience and support as we carry out this important work.

Site performance continues to look stable for the second consecutive day. Database traffic appears to be being handled smoothly, services are currently operating as expected. We will keep an eye on this throughout today to ensure things continue to run smoothly.

We have some new servers which are currently being prepared for deployment. These will increase capacity and help manage site traffic more effectively, further improving stability and responsiveness.

We’ll continue to keep you updated as the work progresses.

Our team is continuing to investigate the issue, and while there are no new updates to share just yet.
Please rest assured that it remains a top priority. We’re doing everything we can to resolve it as quickly as possible.
We’ll provide further updates as soon as we have more to share.
Thank you again for your patience and understanding.

Our team is continuing to investigate the issue, and while there are no new updates to share just yet, please rest assured that it remains a top priority.
We’re doing everything we can to resolve it as quickly as possible. We have plans underway to increase server capacity, which should provide greater stability and help mitigate any lingering performance issues.
We’ll provide further updates as soon as we have more to share.
Thank you again for your patience and understanding.

Our team implemented additional configuration changes yesterday evening to further improve site performance and responsiveness. We have plans underway to increase server capacity, which should provide greater stability and help mitigate any lingering performance issues.

Please note that we are continuing to actively investigate the underlying issue and will share further updates as we make progress. We appreciate your continued patience and understanding.

Our team have now implemented some data prioritisation measures which should help improve overall performance and responsiveness of your site.

Please note that we are still actively investigating and working on the underlying issue. We appreciate your continued patience as we work to resolve this as quickly as possible and will provide further updates as we make progress.

Our team is continuing to investigate the issue, and while there are no new updates to share just yet, please rest assured that it remains a top priority. We’re doing everything we can to resolve it as quickly as possible.
We’ll provide further updates as soon as we have more to share.
Thank you again for your patience and understanding.

We’re continuing to experience some platform slowness. Our development team are still actively investigating and testing various potential fixes.

In the short term, we’re actively managing process flows to prioritise candidate applications while we work on a full resolution.

Thank you for your continued patience — resolving this remains our top priority. We’ll share more updates as they become available.

Our team is continuing to investigate the issue, and while there are no new updates to share just yet, please rest assured it remains a top priority. We’re doing everything we can to resolve it as quickly as possible.

We’ll provide further updates as soon as we have more to share.

Thank you again for your patience and understanding.

We’re beginning to see an increase in activity again this morning, consistent with the patterns observed yesterday and the day before.

Unfortunately, the work carried out last night to resolve the performance issues did not have the desired effect, so further investigations are ongoing.

Our teams are continuing to work on the next steps to improve overall stability, and there may still be periods of reduced performance in the meantime.

We sincerely appreciate your continued patience and will keep you informed as we progress.

We’re pleased to confirm that the work has been successfully completed, and all systems are now operating as expected. Our teams will continue to monitor closely to ensure everything remains stable.

Thank you for your patience and understanding throughout, we truly appreciate it.

If you have any questions or need further support, please don’t hesitate to reach out through the usual channels.

To keep things running smoothly, we’ll be switching over to a backup system tonight at 10pm.

We’ve chosen this time because the platform is quieter, which means we can make the change with minimal disruption. Doing it now could affect your access during the day, so this is the best option to avoid any interruption to your work.

Thanks for your understanding!

We’re starting to see a positive improvement in platform performance, with most queues now caught up and requests being processed more quickly than earlier.

Our team is continuing to work on a longer-term fix, which is still a few hours away. In the meantime, we’re keeping certain measures in place to help maintain stability.

Thank you for bearing with us, we’ll continue to keep you updated.

Our team is continuing to investigate the issue, and it remains a top priority. While there are no new updates to share just yet, please rest assured that we’re working hard to resolve it as quickly as possible.

We’ll provide further updates as soon as more information becomes available.

Thank you for your continued patience and understanding.

We’re starting to see an increase in activity again this morning, similar to what we experienced yesterday.

Performance may be impacted at times while we continue working on the next steps to improve stability.

We appreciate your patience and will keep you updated on any changes.

The investigating team has confirmed that everything is running smoothly this morning, with queues currently looking healthy.

We’ll continue to monitor closely as activity typically increases after 9am, and we’ll keep you informed of any changes.

Thank you for your continued patience and understanding.

We’ve made some changes behind the scenes to help improve the service. Our engineer has finished on-site checks and is heading back now. The final steps will be completed shortly.

Thank you for your continued patience and understanding while we complete this work.

Our engineer is now onsite and has started upgrading part of the system behind the scenes. Once that’s complete, they’ll begin preparing and processing the data needed to move things forward.

There’s nothing you need to do at this stage, we’re handling everything, and we’ll continue to keep you updated as progress is made.

Thank you again for your patience and understanding while we carry out this work.

Our team is actively continuing to investigate the issue. While we don’t have any new information to share at this stage, please be assured that this remains a top priority and we’re working to resolve it as quickly as possible.

We’ll share further updates as soon as we have more details.

Thank you for your continued patience and understanding.

Our investigation into the issue is still in progress. The investigating team has confirmed that we have now paused all user deletion requests and hierarchy updates while we work toward a resolution.

The platform remains online and accessible; however, performance may be slower than normal during this time.

We appreciate your continued patience and will provide further updates as soon as we have more information.

We are continuing to investigate the issue and appreciate your patience while our team works to identify the root cause. At this time, there are no new updates to share, but please rest assured that resolving this remains our top priority.

We will provide further information as soon as it becomes available.

Thank you for your continued understanding.

The investigating team is still observing issues with the database and is continuing their investigation to resolve the underlying cause.

Thank you for your ongoing patience and understanding.

The holding pages have now been removed by the investigation team. Please note that the platform may be slower than usual for a short period while the database stabilises.

Thank you for your continued patience.

The team has confirmed that the database is being brought back online to support internal testing. Thank you for your continued patience and understanding.

As part of our ongoing investigation, we will be restarting one of our databases. This process will result in temporary platform unavailability while the restart is in progress.

We appreciate your understanding and apologize for any inconvenience this may cause.

We are currently investigating reports of performance and availability issues on the platform. Our team is treating this as a top priority and working to resolve it as quickly as possible.